The client had a spiralling claims record and their ‘in house’ risk management team needed help to get control and implement a risk management programme across the group.
Upon our appointment as their insurance broker, we designed a risk management improvement plan to tackle the issues head on.
We have completely redesigned the company safety management system and seconded one of our Risk Managers into the business full time for 10 months to embed the new system and to tackle some of the key issues in conjunction with our claims department and the client’s own health and safety team.
Areas we have tackled include overstocking, which had been a major factor in a large number of slip and trip claims. We have not only embedded a new safety management system but have conducted training and store audits across over 100 stores in the first 12 months. Our Risk Manager also now chairs the clients Health and Safety Committee and is in direct communication with the HR Director and Regional Managers. This has enabled us to really influence the client’s health and safety culture and draw the attention to the direct link between claims frequency and accident downtime on profit to the business.
In the first year of Romero Risk Management being involved the client saw a 19% decrease in claims by number across the business compared to the previous year at a time when the number of stores increased by 8%.