The client had been with one of the world's largest insurance brokers for several years but felt service had been slipping especially claims service. Being a major main contractor, the client had several outstanding claims which were having negative impact on their premium spend.
Rather than approach the Market with a grossly over-estimated claims experience, Romeros put together an action plan to help the company get control of their outstanding claims and ultimately Romero Insurance Brokers were appointed as their insurance advisor 3 months before renewal.
Our claims director then made several visits to the client and as a result we managed to close several historical claims and reduce outstanding estimates resulting in a 22% saving in premiums.
We now provide the client with quarterly claim visits and regular updates to ensure complete control over claims.